Frequently Asked Questions

Sealand Quality Foods takes in-person and online orders for premium, individually quick frozen meat & seafood that is then personally delivered in specific regions across Canada. Place your order online, pay online or Cash On Delivery (COD), note your consultant's name if you have one already and any special instructions in notes for delivery. If you do not have a consultant, one will be assigned to you according to your delivery area. Your consultant will be in touch with you by phone within 24-48 hours from when you place your order to make delivery arrangements that work for you.  

We personally deliver to most parts of Alberta, Ontario, British Columbia, Saskatchewan and Quebec. Where we can not deliver to in person, shipping can be arranged if that works for the customer and only after speaking with the customer. When you place your online order, if you are out of our personal delivery area, Sealand Head office will contact you by the number you provided on your order, to personally make shipping arrangements with you.

Sealand sources both meat and seafood from trusted local producers when possible. For products not available in Canada, we work with reputable international suppliers, such as Orange Roughy from New Zealand or lamb from Australia and New Zealand.

Yes, Sealand is a Canadian Company, family owned and operated.

Individually Quick Frozen or IQF products are frozen separately from each other very quickly at high temperatures to retain quality and freshness. It can also be referred to as ‘flash freezing’. One benefit of IQF is that it provides separate units of food, making it easy to defrost and use the exact amount that you need. On a molecular level, it retains the size, taste and cell structure of the product better than other, more traditional freezing methods. 

Compared to other similar home delivery companies, we are much less in price, or we put more in the box. This is a great example of you get what you pay for and to be honest, some customers have gone back to buying from the grocery store, only to return to us after truly realizing the difference. We have also seen some butcher and fish store prices even higher than ours. Needless to say but restaurants have become almost impossible to afford for most, so people are buying our better quality and learning how to make amazing meals at home that become even better than what’s available at a fraction of the cost of going out. Bon appetit!

The presence of ice on our crab is a sign of its exceptional freshness. When crabs are caught, they are naturally wet from the sea. To preserve their peak quality and flavour, we flash-freeze our seafood immediately after it is caught. This rapid freezing process ensures that the crab remains fresh, resulting in some ice buildup. Rest assured, this ice helps lock in the natural taste and texture of the crab, delivering the best possible product to your table.

Sealand carries both sustainably raised and wild caught fish and seafood options to address different customer requests.

Ocean Wise, Marine Stewardship Council (MSC), Safe Quality Food (SQF), HACCP and GMP, and CFIA Safe Food for Canadians.

Yes, Sealand does carry some organic products.

Absolutely! Our products are IQF (individually quick frozen). The packaging is only to keep it tamper proof before purchase. 

No, any product stating Gluten Free must be in an isolated plant and free from cross contamination

We list allergens on each product label and under Ingredients for each product on the website. If you ever have any questions, head office is happy to help by calling 1-855-312-2677.

We recommend our products to be used in 6-12 months being that they are IQF. If thawed, please don’t refreeze. 

We do not customize boxes at this time. We do offer a selection of boxes that come with variety in them. Our quantities are decided on to last our customers about 3 months, this is the time when our Culinary Consultants will try to stop back in to see you. 

You can find the cooking instructions on our product labels and under the Cooking Instructions tab for each product on the website.

You can find this information on our website in the Details tab for each product. 

We offer digital Gift Card Codes that you can print as a gift or email to your loved ones.

Yes, but even better, they are free of any unnatural waters pumped in so they maintain the size. They do cook quicker for this reason so be careful not to overcook. 

Yes, we do carry a variety of plant-based and vegetarian options, some of which are also found under our Gluten Free Menu

Fresh seafood is top quality, but is not readily available in many areas of Canada. Flash frozen, or IQF, fish and seafood ensure each piece stays fresh tasting. The freezing process kills any harmful bacteria with minimal loss to the nutritional value. Make sure to defrost fish or seafood out of the packaging in the refrigerator or a cold water bath. Do not place in warm water as it will impact the texture of the fish. Frozen fish and seafood help reduce shipping emissions and the individual portions minimize household food waste. Freezing fish as soon as possible after being caught also supports local fishermen with small scale shipping operations. 

At Sealand, we proudly source our chickens from local, trusted farms that share our passion for quality. These farms supply us with the finest poultry, which our skilled butchers meticulously prepare to meet our exacting standards. Excess fat and waste are trimmed, ensuring you receive nothing but premium cuts, ready for your kitchen. Every step of the process reflects our commitment to quality, from farm to freezer.

Our Certified Organic chickens are raised in a stress-free, barn-free environment with access to food, water, and outdoor space. They eat a 100% certified organic diet of wheat and natural grains, free from pesticides, herbicides, and GMOs. No antibiotics or synthetic chemicals are used, ensuring each bird is naturally cared for.

Our Natural chickens are also raised in a free-roam environment, where they have the space to move and thrive within their barns. They’re fed a locally-sourced diet of corn and wheat, carefully selected to promote their well-being without the use of antibiotics or artificial growth enhancers. Raised with care and respect, these chickens deliver the natural flavour and quality you expect from Sealand, straight to your table.

We do not recommend using the original vacuum packaging for Sous Vide cooking.

While our products are vacuum sealed for freshness, the packaging is not rated for extended cooking at Sous Vide temperatures. For best results, we recommend transferring the product to a food-safe Sous Vide bag before cooking.

Our cattle begin their journey grazing on open green pastures, enjoying a natural grass-fed diet throughout most of their lives. As they grow, their diet is carefully supplemented with a mix of premium Canadian grains, including corn, oats, barley, white barley, rye and wheat. This grain finishing process enriches the marbling in the beef, creating the tender texture and bold flavour that defines Canadian AAA beef. Raised with care and quality at every stage, our cattle deliver the exceptional taste you expect from Sealand.

Grain-finished means cattle begin on a grass-fed diet, then are finished with a carefully selected mix of Canadian grains. This process enhances marbling and helps achieve the tenderness and rich flavour found in Canadian AAA beef, which Sealand proudly offers.

They start with a grass-based diet, then transition to a carefully balanced grain mix of corn, oats, barley, rye and wheat. This feeding approach helps build the marbling and quality needed for our Canadian AAA grade beef while keeping the beef naturally wholesome.

For the best taste and texture, we recommend using frozen meats and meals within 3 to 4 months of purchase. Whole poultry like chicken or turkey can stay frozen for up to a year, but using it within 3 to 4 months provides the best quality. Frozen fish and seafood should also be used within 2 to 4 months for optimal freshness.

Yes. Frozen food remains safe to eat indefinitely as long as it stays properly frozen. The "best before" date is a guide for optimal quality, not safety. Over time, you may notice changes in taste, texture or appearance, but the food remains safe if it has been kept frozen the entire time.

When thawing frozen food, look for signs like freezer burn, dry or leathery spots, excess ice crystals, or unusual odours. These signs suggest a loss of quality, but if the product was kept fully frozen, it is still safe to cook and eat.

"Best before" dates are guidelines for when food will be at its best quality. "Use by" dates, which are less common on frozen foods, refer to safety and should be followed strictly for perishable items. At Sealand, our products are frozen quickly to preserve quality, so following storage recommendations helps maintain the best possible flavour and texture.

No, there are no minimum purchase requirements. Delivery by Sealand Quality Foods is always FREE.

No, and we do not offer a subscription service. Our customers control their orders, what they would like to order and how often. 

You can contact our head office at 1-855-312-2677 and we will be happy to get you that information.

Yes! We encourage ordering online so you can take advantage of our personal delivery service, while shopping at your convenience. You can see our entire menu online while also taking advantage of any offers and promo codes you may have received from us. Our website offers fun and delicious recipes as well!

That is not our model, but we do sell to some businesses who find the quality better than what they have access to.

You can contact your Culinary Consultant with the phone number they have provided to you or you can contact our head office at 1- 855 -312 -2677 and we will be happy to get your Consultant in touch with you. 

Delivery to your door is FREE inside our service areas. Please call our toll free number 1-855-312-2677 if you feel you may be in a remote area of Canada.

All of our locations are warehouses and not ideal for a shopping experience. We are happy to come to you! You can always shop in person at your home, office or cottage from our state of the art Sealand freezers, purchase your selections on the spot and start cooking in no time! Maybe you have friends and family over and don’t know what to have for dinner? Call us and we can stop by with something for everyone to enjoy! 

The cost to ship is typically free. We have had to apply a charge after discussion with customers, for extremely remote areas like Northwest Territories, if and when it requires third party shipping to reach some remote locations in Canada. 

Never! Our Culinary Consultants will call within 24-48 hours of an online order being placed to set up the best time to hand deliver your products. Nothing will ever be left to thaw or be tampered with. 

Click here or go to sealandqualityfoods.com, at the top left of the home page where it says JOIN, click JOIN and follow the steps to creating your online account. If you have any trouble at all, please call 1-855-312-2677 and we will be happy to help!

Yes, you can reset your Sealand account password. When trying to login, select ‘Forgot Password’ and submit your email address. You will receive an email with a link to reset your password. 

Once you login to your online account, you will be taken to My Account where you can see a list of all previous orders. Click the re-order button for any order to easily add it to your cart.